Closing stale merchant applications
On January 21, 2025, Rainforest will begin automatically closing merchant applications that have been open for more than 120 days, based on the created date of the application. The result of this process will cancel the pending merchant and decline the open application.
You should listen to the merchant and merchant application webhooks to know when Rainforest automatically closes an application. The following webhooks will trigger:
merchant.canceledmerchant_application.declined
Once the application is closed, it will no longer appear in the Merchant table in the Platform Portal.
The platform can create a new merchant if the merchant would like to re-apply for payment processing. Because the previous application was closed and no longer appears in the Platform Portal, you will be able to use the merchant name again when creating a new merchant.
Please contact support if you have any questions.