Webhooks for merchant and payin updates

Rainforest has added webhooks to notify you and your merchants about changes to a merchant or their payins. These changes are typically made by Rainforest rather than initiated by you or your merchant. The following webhooks now give your support team or your merchants a way to know when action is needed.

Merchant updates

Deposit bank account updated

Webhook: merchant.deposit_routes_updated

Triggered when a merchant's deposit method is updated. Deposit routes define where the funds for a merchant's payments are deposited to. Merchants on net billing only have a PAYMENTS deposit route, while merchants on gross billing also have a BILLING deposit route. If your platform displays the merchant's deposit bank account, you should update their details to reflect the new deposit method.

Funding deposits disabled

Webhooks: merchant.funding_deposit_disabled

Triggered when a merchant's funding deposits are disabled, meaning the merchant will not receive funds for their payments. Rainforest will follow up with your platform to explain why the deposits were disabled. You should reach out to your merchant to help resolve the issue, which may involve collecting a new deposit method.

Funding deposits enabled

Webhooks: merchant.funding_deposit_enabled

Triggered when a merchant's funding deposits are re-enabled. The merchant will receive funds for their payments on the next available funding date, based on their funding deposit frequency. Let your merchant know that a funding deposit should be expected.

Billing deposits disabled

Webhooks: merchant.billing_deposit_disabled

This webhook only applies to merchants on gross billing, who receive a separate billing deposit. Triggered when a merchant's billing deposits are disabled, so their billing fees (which are typically collected as a negative deposit) will not process. Rainforest will follow up with your platform to explain why the deposits were disabled. You should reach out to your merchant to help resolve the issue, which may involve collecting a new deposit method.

Billing deposits enabled

Webhooks: merchant.billing_deposit_enabled

This webhook also only applies to merchants on gross billing. Triggered when a merchant's billing deposits are re-enabled. The billing deposit will process on the next available billing date, based on the merchant's billing deposit frequency. Let your merchant know that a billing deposit should be expected.

Accelerated ACH mode updated

Webhook: merchant.accelerated_ach_updated

Triggered when a merchant's Accelerated ACH mode is updated. Rainforest reserves the right to disable the Accelerated ACH feature for any merchant at any time to manage real or perceived risk, and when that happens, the mode is set to DISABLED_BY_RAINFOREST. In that case, you should let your merchant know that their ACH payments are not currently eligible for acceleration. If the mode is set to ENABLED or DISABLED, then notify the merchant whether their payments are eligible for acceleration accordingly.

Payin updates

Expected deposit date updated

Webhook: payin.expected_deposit_date_updated

Triggered when a payin's expected deposit date is updated. This can happen because of a change to the merchant's deposit frequency, their payin release delay days, or a risk hold. You should notify your merchant that the expected deposit date for their payin has changed.

Please contact support if you have any questions.