Chargeback webhooks
Subscribe to chargeback webhooks for updates on status changes
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These docs are for version
2023-12-01. We encourage you to upgrade to version2024-10-16to access new features. Please see the changelog for more information.
Chargebacks
Webhooks can be configured to receive updates on every status change that occurs through the lifecycle of a chargeback.
Chargeback webhook payload
The webhook payload data field represents all chargeback detail fields returned by the get chargeback endpoint.
Chargeback events
| Event | Chargeback Status | Description |
|---|---|---|
chargeback.pending | PENDING | Triggered when a cardholder disputes a card payment. The amount of the chargeback and applicable fees will be subtracted from the merchant's next deposit. The merchant now has a window to submit evidence to try to win the dispute. The chargeback remains in this state until a final won or loss decision has been made. |
chargeback.won | WON | Triggered when a merchant wins the dispute and gets their money back. The amount of the chargeback that is won will be returned to the merchant in their next deposit. |
chargeback.lost | LOST | Triggered when a merchant loses a dispute and is now irrevocably not going to receive the money. |
Updated about 2 months ago