Chargeback webhooks

Subscribe to chargeback webhooks for updates on status changes

Chargebacks

Webhooks can be configured to receive updates on every status change that occurs through the lifecycle of a chargeback.

The webhook payload data field represents all chargeback detail fields returned by the get chargeback endpoint.

Status	Chargeback Status	Description
`chargeback.inquiry_action_required`	`INQUIRY_ACTION_REQUIRED`	Triggered when a chargeback is in the inquiry phase and the merchant can respond by providing evidence that the payment was valid.
`chargeback.inquiry_processing`	`INQUIRY_PROCESSING`	Triggered when a merchant responds to the inquiry and the cardholder's bank is now decisioning the inquiry.
`chargeback.dispute_action_required`	`DISPUTE_ACTION_REQUIRED`	Triggered when a chargeback is in the dispute phase and the merchant can respond by providing evidence that the payment was valid.
`chargeback.chargeback_processing`	`CHARGEBACK_PROCESSING`	Triggered when a merchant responds to the dispute and the cardholder's bank is now decisioning the chargeback.
`chargeback.provisional_win`	`PROVISIONAL_WIN`	Triggered when a merchant provisionally wins the chargeback. Funds will be returned to the merchant. The chargeback can still be lost while the cardholder's bank finalizes their decision.
`chargeback.lost`	`LOST`	Triggered when a chargeback is ruled in favor of the cardholder and the merchant loses the chargeback. This is final and the merchant cannot overturn this decision.
`chargeback.won`	WON`	Triggered when a chargeback is ruled in favor of the merchant and the merchant wins the chargeback. This is final and the cardholder cannot overturn this decision.

Updated 3 months ago