Rainforest offers a Platform Portal for you to manage your integration with Rainforest including view and action payments, view deposits, manage merchants, view API request logs, create API keys, and configure webhooks.

All embeddable components are available to you in the Platform Portal, so you do not have to create internal views of your embedded components for your platform support to manage your payments.

There are environment specific Portals for Sandbox and Production, allowing you to test your integration in the Sandbox environment before making changes to your Production environment.

Environment	Portal
Sandbox	https://platform.sandbox.rainforestpay.com
Production	https://platform.rainforestpay.com

Payments

The Payments page will include the Payment Report Component to:

Display payments across all your merchants
Perform actions such as canceling or refunding payins and responding to chargebacks
Export payments to a CSV

Default columns

The default columns will include Created Date and Time, Payment Type, Status, Amount, Merchant Fees, Payment ID, Customer (Billing Contact Name), Payment Method, Expected Deposit Date, Merchant Name, and Merchant ID.

Custom metadata columns

Rainforest can update the columns to include metadata columns based on the metadata passed in the request when processing payments. Reach out to Support with a request to add your metadata columns to the Portal Payment Report.

Chargebacks

The Chargebacks page will include the Chargeback Report Component to:

View chargebacks across all your merchants
Dispute chargebacks on behalf of your merchants
Export chargebacks to a CSV

Default columns

The default columns will include Create Date and Time, Status, Amount, ID, Customer (Billing Contact Name), Payment Method, Due Date, ARN, and Merchant Name.

Custom metadata columns

Rainforest can update the columns to include metadata columns based on the metadata set on the associated payin of the chargeback. Reach out to Support with a request to add your metadata columns to the Portal Chargeback Report.

Deposits

The Deposits page will include the Deposit Report Component to:

View platform deposits, which will include Residual Deposits and Platform Fee Deposits
View merchant deposits

Default deposit activity columns

The default columns of the deposit activity include Created Date and Time, Payment Type, ID, Memo, Customer (Billing Contact Name), Payment Method, Gross Amount, Billing Fees, and Net Amount.

Custom columns

If your platform utilizes amount splits, then Rainforest can update the columns to include the Platform Fees column. Rainforest can also update the columns to include metadata columns based on the metadata set on the payment. Reach out to Support with a request to add the platform fees and metadata columns to the Portal Deposit Report.

Users

The Users page displays the users of the Platform Portal. You can add new users and disable/enable existing users.

User roles

Rainforest supports two types of roles: Admin and Read-only. Admins have the ability to perform all actions within the Portal. Read-only users can only view information in the Portal.

The differences between the two roles capabilities include:

Capability	Admin	Read-only
View payments	✅	✅
Cancel or refund payins	✅	❌
Respond to chargebacks	✅	❌
Export payments	✅	✅
View merchants	✅	✅
View merchant applications	✅	✅
Add merchants	✅	❌
Edit and submit merchant applications	✅	❌
Update merchants assigned billing profile	✅	❌
Cancel merchants	✅	❌
View deposits	✅	✅
Export deposits	✅	✅
View users	✅	✅
Add users	✅	❌
Edit users status	✅	❌
View billing profiles	✅	✅
Add billing profiles	✅	❌
Set billing profile as default	✅	❌
View request logs	✅	✅
View API keys	✅	✅
Edit API keys status	✅	❌
Delete API keys	✅	❌
View webhooks	✅	✅
Configure webhooks	✅	❌

Billing

The Billing page displays the merchant billing profiles. You can:

View billing profiles
Create and duplicate billing profiles
Set a billing profile as the default

Request logs

The Request logs page displays the API request logs to Rainforest from your integration. Your developers can self-service debugging requests to Rainforest and see the exact request that came into Rainforest and the response to your platform. By default, the time range is set to the last 2 weeks.

API keys

The API keys page displays the API keys for your integration with Rainforest. You can:

View API keys
Create API keys
Enable/disable API keys
Permanently delete API keys

Webhooks

The Webhooks page displays webhook and polling endpoints. You can:

View webhook endpoints configured
Create webhook and polling endpoints
Delete webhook and polling endpoints
View webhook events
View historical delivery attempts
Retry webhook events

API docs

The API docs tab will navigate you to this Rainforest Documentation website. If you are on the Sandbox Platform Portal and navigate to the API docs, then the Credentials in the API Reference will automatically be populated with a Session Key that can be used to interact with the Rainforest API on the Sandbox environment.